OIG Report Blasts Carrier Optimal Routing Phase II


The report determined the Postal Service performed route adjustments using the Carrier Optimal Routing (COR) system on 28,116 routes in the 47 districts reviewed. However, the USPS did not make route adjustments on 63,505 routes using the COR system. This condition occurred because the software was not user friendly, data preparation was labor-intensive and time-consuming, COR system technicians were not crossed-trained, and manuals were not updated. In addition, districts did not use GPS devices to track route time and performance jointly with the COR system to perform route adjustments. As a result, the Postal Service will not realize over $84 million annually in cost reductions in city delivery from consolidation of carrier routes.