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USPS Employees Say "They Can Do That"

4 April 2011
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They own the bakery, but we are the bakers. There was a time in history when the wrong recipe was passed down to the bakers and it made a whole lot of people sick.

Back in the day two postmaster generals said the mail system was dangerously close to collapse. Postmaster General Blount was quoted as saying “no one really runs the post office.” It was said that our mail-handling methods were hopelessly outdated as it referred to how the mail was still being processed the same way it was a century earlier. President Nixon described the “working conditions” as little short of disgraceful. Underpaid and stuck in dull jobs, they nevertheless do their best to keep up a brave front.” That is just a sample of the brief history lesson every postal employee can get from reading the 1969 Life Magazine cover article about “The Mail Mess.” It highlights many of the events and conditions that led to the 1970 U.S. Postal strike, eventually leading to the birth of the United States Postal Service.

No, I wasn’t there but I respect those who were and those who have gone before all of us. This was an important time in postal history that led to all the benefits and privileges that we have today as postal employees, courteous of the old school. I recently heard a woman in a meeting recall that when she first started at the post office several years ago the average employee age was 48 years old, and today she said it is about 54 years young. I am underage according to that recent data and I care about this business. I acknowledge we are a middle-aged group of Americans earning a great middle-class income as a result of the blood, sweat, and tears of those who paved and continue to lead the way for work place rights.

In this 21st century now school one of the most common phrases chirped on the workroom floor is “they can do that.” It is a quick response to inconsiderate, no warning, disruptive, or no confidence in the change process. It is also suggested to mean that management can do whatever they want and nobody can do anything about it. I believe past workers would pull you to the side and enlighten you for that thinking, and hopefully current day union officers would educate you about the “recognition” article which can be the touché to “they can do that” thinking.

All employees are the gatekeepers to this business. Instead of verbally abusing each other and deciding to “get out of the union” because we don’t like one or two officers just get educated by reflecting on this extended postal family heritage. Our workplace ancestors who constructed this path to bind the nation together through continuous improvement today are watching. The few union dollars we spend for membership in an “open shop” go to the great big picture of job security that requires lots, and lots of money to get our point across. The only thing we can do with verbal beef is to chop it up and eat it at the next company picnic.

To the elected leaders out there who are unable to handle a difference of opinion, you are supposed to encourage others to join the fight, not get out of the organization. To you I say “Stand up or stand aside” or we will push you to the side at the ballot box. Don’t let the door hit you where higher authority split you. Remember this, “acceptance doesn’t mean agreement” please accept my idea or thoughts even if you don’t agree with it. At the end of the day we have to come to a consensus on most things just so we can move on to the next pressing issue.

My postal creed goes like this:

I am a U.S. Postal Service employee
Communication is the most important priority in my mail sack
I will support and defend better working conditions
I deliver superior quality mail service with this delivery team
I voluntarily serve this postal team with pride, and commitment
I represent the true spirit of those who have gone before me
I am devoted to the dignity, respect, and fair treatment of all

Because we have a long proud history of delivering freedom to every doorstep in America “they can do that” should be reserved for our external customers who respect the value of our products and services on the other side of the counter, door, world, or competition. It’s up to all postal employees to stand together and work towards adapting to never ending changes. If change won’t effectively happen from the top down, then it will eventually happen from the bottom up.
That same Life Magazine article I mentioned earlier referred to the post office “As a creature of Congress, it controls neither rates nor salaries of its employees, nor can it spend a penny without specific congressional approval. Between the time it asks for funds for a building and the time the request gets haggled through Congress, 10 years can pass.” That was in 1969 folks!

What do you think about a “They Can Do That” mentality in the year 2011? RSVP by chiming into the comment section.

- Ronald Williams

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