Karaoke for the Customer
Window Clerk Leslie Terrell can't work the window because of medical
restrictions, but she can sure work the crowd at the Lakewood Post Office
in Dallas, Texas. A KTVT Channel 11 newscast recently featured the
talented singer, who performs live songs with the aid of a karaoke machine
in the post office lobby.
Leslie is a "Lobby Director," an
ad hoc job classification developed by USPS management to help reduce
customer's wait times in crowded post office lobbies. In many cases, Lobby
Directors are "limited duty" employees who cannot perform other job
functions. The Lobby Director Program has been instrumental in educating
customers about the Postal Service's new Automated Postal Centers (APCs).
Lobby directors are generally posted in participating post office lobbies
and/or near APCs to answer customer questions and to help prepare items
Leslie says she got the idea
for karaoke at Christmastime after noticing a number of stressed-out
customers. The "Christmas Karaoke" has evolved into a daily production.
The customers interviewed for
the news story thought it was a great idea. One wondered why all the post
offices didn't do this. Another customer said Leslie needs a recording
contract. Watch out American Idol! Leslie has even written a song about
the U.S. Postal Service, and performs it as part of the show!
If there were dissenting
views from customers, such as "why is the Postal Service employing singers
making $45,000 a year when it will be raising stamp prices next year" or
"why is she out here singing when there is a long line and there is only
one clerk selling stamps," they weren't broadcast in the story.
Also see Lobby Director Program at APWU.org
Karaoke: The Video
For KTVT Channel 11 in Dallas it was supposed to be a
"feel-good" story about a singing postal clerk. But the story has left
many hard working postal employees singing the blues.
- Video (.wmv): 56K (for dialup)
| 256K (for high-speed Internet)
- The story aired nationwide on BET Cable TV, where it was also featured
as a "feel-good" story.
- Leslie's "postal karaoke" is reportedly in limbo and is not being
performed, per area management. It was described by one unnamed official
as "less than professional."
- The joke at the Lakewood Karaoke Club er... Lakewood Post Office is that
Paula Abdul will be conducting Leslie's clerk evaluation.
- In all fairness, Leslie is a very nice person, as the news story shows,
and we wish her well. In fact, we hope she receives recognition from the USPS for her "postal" song featured at the end of the story.
- Feedback, however, has been overwhelmingly negative. As one carrier
stated: "You practically have to be in hospice care not to be able to sell