Postal Service Should Stop Plans to Transfer Mail Cancellation
Operations From Olympia to Tacoma
For Immediate Release 11/07/05
Contact Clint Burelson, President 360-970-2965
Statement by Clint Burelson, President
The Olympia Local of the American Postal
Workers Union is calling for the Postal Service to stop plans to
transfer mail cancellation operations from Olympia to Tacoma. The main
reasons to stop the proposal are: the loss of the Olympia Postmark, the
reduction in service to the public, the lack of significant savings (if
any), and the negative impact on employees.
The movement of the mail to Tacoma should
also be stopped based on the Postal Service’s handling of the proposal,
which is in conflict with existing regulations and policies. The
failure of the Postal Service to be forthcoming in their intentions, the
failure to gather local input, the failure to respond to requests for
information and the failure to follow other existing rules has
undermined the public’s confidence in the Postal Service’s Olympia
proposal.
The lack of proper procedure by the Postal
Service has contributed to a flawed study. The study by the Postal
Service states that there will be no reduction in service to the
community. However, immediately after announcing the completion of the
study and their intentions to move the Olympia mail to Tacoma, Postal
Service representatives are admitting that service to the Olympia
community will be reduced. There are also indications that the cost
savings claimed by the Postal Service are inaccurate.
A General Accounting Office (GAO) report in
April of this year strongly criticized the Postal Service as whole for
its lack of clarity, criteria and accountability in handling
consolidations. These criticisms are valid for the Olympia case as
well.
The Postal Service should be required to
cease all proposed consolidations until such time they have demonstrated
that they have a process in place to insure that Postal Service
proposals that affect the community are fair, open, and beneficial to
the community.
Contact: Clint Burelson - clintburelson@comcast.net
or 360-970-2965
See also the attached background
information for this press release.
###
Background Information in Support of Press Release
·
Past Attempts
to Move Olympia Mail to Tacoma
·
Postal Service
Did Not Fully Disclose Intentions with Study
·
Postal
Service’s Failure to Respond to Union Requests for Information
·
PO 408, Area
Mail Processing (AMP) Guidelines and “Appendix N”
-
Local Management Officials Did Not
Initiate Proposal, Which is a Violation of Existing Rules and Policy
·
Postal
Service Did Not Perform Review Prior to Decision to Conduct Study
-
The Postal Service Failed to Take Local
Input
·
Reduced
Service and Increased Cost to the Olympia Community
·
The Olympia
Plant and Distribution Center
·
Advanced Facer
Canceller System (AFCS) machine
-
The GAO Has Previously Criticized the
Postal Service for Lack of Clarity, Criteria and Accountability
Past Attempts to Move Olympia Mail to Tacoma
The attempt to move outgoing Olympia mail
to Tacoma has happened before. The most serious attempt was in 1987
when mail was processed at the Olympia Main Office in downtown Olympia.
In 1987, the Postal Service’s proposal
admitted that moving the Olympia outgoing mail to Tacoma would reduce
service to Olympia. The Postal Service also later admitted that the
move would result in only a minimal amount of savings. The savings was
so small that the figures used in the study itself did not need to be
challenged.
Community opposition to the proposed move
was strong based on the loss of the postmark and reduced service to the
community. The Washington State Senate, House of Representatives, and
the Olympia City Council all passed resolutions in support of preserving
the Olympia Postmark.
Former Congresswoman Jolene Unsoeld played
a major role in the discussions with the Postal Service. Through the
efforts of the community, the Olympia mail remained in Olympia.
Postal Service
Did Not Fully Disclose Intentions with Study
We received a letter, dated 9/2/05, from
District Manager Dale Zinser that stated,
This letter is an
informational notice of the intent of the US Postal Service to conduct
an Area Mail Processing (AMP) survey of the total mail processing at the
Olympia P&DC. The reason for this study is to address the continuing
decline of mail volume and the need to eliminate excess capacity while
improving efficiency.
This letter is solely
intended to provide you with information that we plan to conduct the
study. The study results will be analyzed and a decision will then be
made. This letter is not intended as notice of future changes in mail
processing, and is not a notice of impact to employees. I will provide
you with the appropriate notice, if any is required, when a decision is
made on the study results.
If you have any
questions concerning this AMP study please contact the Manager, Human
Resources.”
Sincerely,
Dale R. Zinser
District Manager
Presumably, certain other parties received
a similar letter. The letter makes no mention that the proposal is to
move Olympia mail to Tacoma. The letter also refers to total mail
processing and not specifically outgoing mail processing, which would
have been more of a clue for the Olympia community.
The union requested clarifying information
from the Manager of Human resources in letters dated 9/19/05 and again
on 10/8/05. The Postal Service failed to respond, which is further
evidence of the Postal Service’s failure to fully disclose its
intentions.
A GAO report
released in April of this year noted that,
The Service has
stated that it is reluctant to publicly disclose information on its
realignment strategy because it believes that it will meet with
resistance from employees, communities, and government representatives
if it tells them what it is planning on doing too far in advance.
Despite GAO recommendations that the Postal
Service become more open in their communication with the community, the
Postal Service continues to hide their intentions and therefore lose
credibility in the eyes of the community.
Postal Service’s
Failure to Respond to Union Requests for Information
After receiving
notice of the planned study and hearing a rumor that study was intended
to justify moving the mail to Tacoma, the union sent a letter and
requested information pertaining to these factors by certified mail to
the Postal Service (Katherine Nash, Manager of Human Resources for the
Seattle District) on 9/19/05. The letter stated in part,
“Previous
studies showed that local and state government and community members
were firmly against losing the Olympia postmark, losing the service that
was expected in a move to Tacoma, and losing local jobs. Previous
studies also revealed little, if any, savings in transferring the mail
to Tacoma.
It is therefore
disconcerting for employees and the larger community to receive notice
that another study is going to be performed. It would seem that a
preliminary review would show that the situation in Olympia does not
qualify for a study.
Mr. Zinser
informed us that if we have any questions regarding the AMP study to
contact you, the Manager of Human Resources. Attached are
questions/requests for information pertaining to the AMP study of the
Olympia P&DC.
Thank you in
advance for your assistance in this matter. A prompt reply with the
requested information would greatly assist in dispelling rumors and
would provide the transparency that is needed for everyone to understand
the situation accurately.
Sincerely,
Clint Burelson,
President
Olympia Local
American Postal
Workers Union
The union request for information stated
the following:
“Per Article 17
and 31 of the Collective Bargaining Agreement, and the attached letter,
the union requests the following information:
1. Who made
the initial decision to consider an AMP consolidation involving the
Olympia P&DC? Is there documentation of that initial decision to
consider? If so, please provide a copy of the documentation.
2. What
criteria are used to evaluate whether a facility should receive an AMP
study? Please provide a copy of the criteria and any/all information
relied upon to support your response.
3. Who
analyzed the criteria and determined whether the Olympia P&DC met the
criteria to receive an AMP study? Please provide a copy of the
documents showing how the Olympia P&DC met the criteria and any/all
information relied upon to support your response.
4. Who
approved the AMP study of the Olympia P&DC? Is there documentation of
that approval? If so, please provide a copy of the approval.
5. What
criteria are used to determine if a facility should be consolidated?
Please provide a copy of the criteria and any/all information relied
upon to support your response.
6. Has the
Postal Service considered the history of opposition by local, state and
congressional government representatives, local mailers and the
community to the moving of the Olympia postmark, reduction in service
and loss of jobs in Olympia? If so, what is the rationale for
proceeding with a study in spite of that consideration?
7. Has the
Postal Service considered the impact on service? If so, what is the
estimated impact on service? Please provide a copy of any/all
information relied upon to support your response.
8. Has the
Postal Service identified possible service commitment changes? If so,
what are the possible service commitment changes? Please provide a copy
of any/all information relied upon to support your response.
9. Has the
Postal Service estimated employee impacts? If so, what are the
estimated employee impacts? Please provide a copy of any/all
information relied upon to support your response.
10. Has the
Postal Service identified transportation concerns? If so, what are the
transportation concerns? Please provide a copy of any/all information
relied upon to support your response.
11.
Has the Postal Service identified operating plan changes? If so, what
are the estimated operating plan changes? Please provide a copy of
any/all information relied upon to support your response.
12.
Has the Postal Service considered the impact on new and existing
facilities? If so, what is the estimated impact on new and existing
facilities? Please provide a copy of any/all information relied upon
to support your response.
13. Has the
Postal Service quantified productivity impacts and other costs? If so,
what are the estimated productivity impacts and other costs? Please
provide a copy of any/all information relied upon to support your
response.
14. Has the
Postal Service sent notice of the AMP study in Olympia to members of the
community, media, government officials, etc.” If so, who are the
specific individuals and organizations that received the letter
regarding the survey of the Olympia P&DC? Please provide a copy of
any/all information relied upon to support your response.
15. Has the
Postal Service sent out notices or have plans to send out notices of an
AMP study to any other facilities in the Seattle District? If so, which
facilities? Please provide a copy of any/all information relied upon to
support your response.
16. Has the
Postal Service sent out notices or have plans to send out notices of an
AMP study to any other facilities in the Western Area? If so, which
facilities? Please provide a copy of any/all information relied upon to
support your response.
17. Has the
Postal Service decided who will be conducting the study? If so, who
will be conducting the study? Please provide a copy of any/all
information relied upon to support your response.
18. Has the
Postal Service decided when the study will be conducted? If so, when
will the study be conducted and how long is it expected to take? Please
provide a copy of any/all information relied upon to support your
response.
19. Once the
study is completed, how long will it be before we know whether there
will be any changes to mail operations in Olympia? Please provide a
copy of any/all information relied upon to support your response.
20. Once the
study is completed, how long will it be before changes to mail
operations, if any, will take place? Please provide a copy of any/all
information relied upon to support your response.
21. The rumor
is that Olympia mail would be sent to Tacoma, but we have nothing in
writing on that. What is the proposal at this time in terms of
consolidation? Please send the information to the Olympia Local APWU
via the Olympia Plant. Please provide a copy of any/all information
relied upon to support your response.
22.
Please send us a copy of all any/all other correspondence and/or
documentation regarding the study and/or consolidation of mail in
Olympia.
23. Please
provide a copy of any other information that would be useful for
employees and members of the community to understand the AMP study
and/or consolidation of mail in the Olympia P&DC.
Final
Note: Please send the
information to the Olympia Local APWU via the Olympia Plant. Please do
not wait for all the information before providing us with the
information that you do have. If you need clarification on our
requests, please do not hesitate to contact me.
Again, thank
you in advance for your assistance in this matter. A prompt reply with
the requested information would greatly assist in dispelling rumors and
would provide the transparency that is needed for everyone to understand
the situation accurately.
Sincerely.
Clint Burelson,
President
Olympia Local
American Postal
Workers Union
The Postal Service
did not respond and a second request for the same information was sent
on 10/8/05. The Postal Service has still not had the courtesy to
respond to our request, much less provide any information. The parties
have agreed locally that information should be provided within 3 days.
It has been over 48 days and the Postal Service has not provided any
information.
An “adverse
inference,” a technical phrase used in arbitration, which can be
interpreted to mean the refusal to provide the information is evidence
that the information would prove the union’s contentions and undermine
the Postal Service position can be made in this case.
Congressman Brian
Baird and Congressman Adam Smith’s office have been contacted and they
are working to assist us in getting a response from the Postal Service.
PO 408, Area Mail
Processing (AMP) Guidelines and “Appendix N”
The
PO 408, Area Mail Processing (AMP) Guidelines
is the relevant Postal Service manual on the issue of consolidation.
The union’s request for information sought to ascertain if certain rules
in the PO 408 were followed. The PO 408 also provides instructions on
completing the worksheets for a consolidation study.
A copy of the PO 408 can be downloaded at
the APWU website. (www.apwu.org)
Go to Industrial Relations, then Handbooks and Manuals or a direct hit
at
http://www.apwu.org/dept/ind-rel/USPS_hbks/PO-Series/PO-408%20Area%20Mail%20Processing%20Guidelines%204-95%20(6.3%20MB).pdf
Appendix N
to the USPS Transformation Plan (2002)
outlines the procedures the Postal Service must follow before it
consolidates mail processing plants or closes post offices. It contains
much of the same principles as the PO 408, but does not have as much
details.
Local Management Officials Did Not Initiate
Proposal, Which is a Violation of Existing Rules and Policy
The PO 408, page 4 under the heading, “Who
Should Initiate an AMP Study” states,
“The AMP proposal
process may be initiated by either the district manager, Customer Sales
and Service and/or the plant manager, Processing and Distribution
Center.”
The GAO contacted the Postal Service with
their findings of a lack of clear decision making procedures in regards
to consolidations. In response, Patrick R. Donahue, the Chief Operating
Officer and Executive Vice President of the Postal Service wrote to the
GAO in a letter dated 3/18/05,
“The decision to
consider an AMP consolidation begins at the local management level, with
input from and concern for the views, needs and wishes of stakeholders
on the local business community, mailers, employees and their union
representatives, and local elected officials.”
However, in the
Olympia case local management did not initiate the consolidation process
and in fact expressed opposition to the proposal to upper management.
After receiving word
that a study was to be conducted, local management explained in meetings
with employees and with union representatives in labor management
meetings that local management did not initiate the proposal and did not
support it. Local management explained that the study was being pushed
down from the top.
Local management
stated that management officials in Olympia, Tacoma, and the Seattle
District expressed their opposition to the proposal. Local management
explained that it would not produce savings and service to the community
would be reduced.
The Postal Service’s
decision to initiate the proposal at the top level and ignore the input
of local management officials violated Postal Service regulations and
policy and contributed to a flawed study. Presumably, the reasons for
rules requiring local initiation of consolidation proposals is the fact
that local management are much more familiar with local conditions and
are more accountable to the communities they live in. Decisions to
consolidate mail functions at the local level are more likely to take
all aspects into account to ensure that proposals are efficient.
As described
elsewhere, Postal representatives are already backpedaling on claims
made in the study in part because of their failure to adhere to rules
regarding who initiates consolidation proposals.
Postal Service
Did Not Perform Review Prior to Decision to Conduct Study
Prior to conducting a study, the initiating
office must fully consider 10 categories of factors having to do with
service impacts, other impacts on the community (such as the loss of the
Olympia Postmark), transportations costs, etc. The PO 408 states the
following on page 3,
Before beginning an AMP study, the initiating office must fully
consider the
following:
•
The service impact that AMP will have on the community, as measured by
service indicators such as (but not limited to) Customer Service Index
(CSI),
External First Class (EXFC), and Origin Destination Information System
(ODIS).
•
Current and proposed service commitments. Will there be any degradation
to
service commitments? Upgrades?
•
Other impacts on the community.
•
Impact on employees.
•
Transportation and network concerns.
•
Changes to the operating plan at the area mail processing center (AMPC)
and at
the affected office.
•
Future automation deployment.
•
New and existing facilities.
•
Changes in the transportation requirements of any existing Highway
Contract
Route (HCR). If so, is the implementation planned to coincide with the
contract’s
Effective date in order to avoid unnecessary indemnity costs?
•
Impacts on costs and productivity.
The review did not occur at the hands of
local management and we don’t believe any review occurred at all. A
review might have prevented the embarrassing position the Postal Service
finds itself in now. A review would also have allowed for input from
interested parties and would have avoided unnecessary stress to the
community.
The Postal
Service Failed to Take Local Input
A proper review would have considered local
input at the beginning of the process. Patrick R. Donahue, the Chief
Operating Officer and Executive Vice President of the Postal Service
wrote to the GAO in a letter dated 3/18/05,
“The decision to
consider an AMP consolidation begins at the local management level, with
input from and concern for the views, needs and wishes of stakeholders
on the local business community, mailers, employees and their union
representatives, and local elected officials.”
The community was left in the dark as to
the intentions of the Postal Service and as far as we can tell, local
stakeholders were not consulted during the review process or as part of
the study. The union certainly was not solicited for input. Union
requests for information in order to better provide input were ignored.
Postal Service
Study
The Postal Service released the study
allegedly justifying the proposed move on 11/2/5. However, the notes
and attachments referred to in the study have not been released at this
time. The union has submitted a request for the missing information.
At the same time the study was released,
the Postal Service was already providing information that was contrary
to the claims in the study.
A copy of the study as provided by the
Postal Service is available from the union in pdf format.
Reduced Service
and Increased Cost to the Olympia Community
The study released by the Postal Service
claims there will be no changes in service to the community as a result
of the transfer of mail operations to Tacoma. Worksheet 7 of the study
states no changes to First Class Mail (FCM) overnight and two-day
service areas. Worksheet 7a of the study states no changes in service
for Priority Mail Service Commitments for overnight and two-day service
areas. Worksheet 8 lists no changes for any other classes of mail.
However, in the 11/1/05 notice posted on
employee bulletin boards announcing the transfer of the Olympia mail to
Tacoma, the Postal Service stated the following:
The cost reductions
and efficiency improvements expected with this consolidation were
deciding factors in making this very difficult decision. While the
Postal Service is extremely proud of the world-class service it provides
its customers, current cost pressures make the protection of all
overnight and/or two day service commitments for the consolidated office
impractical.
The consolidated office is Olympia.
In an 11/4/05 article by The Olympian,
the following is attributed to Postal Service spokesperson Ernie
Swanson,
Swanson said to
prevent a delay in South Sound mail services, mail drop-off time could
change.
“We may have to
move cutoff times back a bit,” he said.
For example, if
a mailbox lists its last drop-off time as 5 p.m. it could be moved back
one hour, Swanson said.
The same article said that incoming mail
could be delayed for the state and outgoing mail more expensive as a
result of the transfer to Tacoma. The state estimates that it could
cost them about $2 million a year if the mail cancellation operation is
transferred to Tacoma.
The Postal Service’s failure to properly
note service reductions in the study further undermines confidence in
other aspects of the study.
The
Olympia Plant and Distribution Center
The Olympia Plant and Distribution Center
(P&DC) is a new building that began operations in July of 1997. There
are approximately 150 employees working at the Plant. The employees at
the Olympia Plant have had the highest productivity numbers in the
entire nation for the last two years for an office of its size.
The Olympia Plant is located in Thurston
County, which has a high rate of growth and is expected to continue to
grow in the future. The Olympia Plant also sorts much of the outgoing
and incoming mail for the towns that have 985 as the first three letters
of their zip code. These areas served by the Olympia Plant are also
experiencing growth.
Advanced Facer
Canceller System (AFCS) machine
The Olympia Plant has an Advanced Facer
Canceller System (AFCS) machine, which is used to cancel the mail. This
is the same machine that would process the mail in Tacoma. The Olympia
Plant has one AFCS and the Tacoma Plant has four.
One of the main justifications for
consolidation is to move non-automated mail to plants that use
automation to work the mail. This is not applicable here as the
machines in Olympia and Tacoma are the same.
Major costly investments were recently
added to the AFCS. The Olympia Plant installed a Biohazard Detection
System in March of 2005 and a Ventilation and Filtration System in
August of this year. An Advanced Coprocessor, which improves the
sorting of the mail was installed just last year and upgraded this year
as well. These expensive investments should continue to be utilized in
Olympia.
The study states that the Olympia Plant
would lose their AFCS, but there is no indication where it would go.
The study does not count the costs associated with disassembling the
AFCS and the expensive additions, the transportation of the equipment,
the installation in another facility and other associated costs.
The study states that Tacoma would remain
with 4 AFCS machines. However, just days after the release of the
study, Postal Service spokesperson Ernie Swanson is credited in an
11/4/5 article by The Olympian as saying that the Tacoma facility
“will gain a fifth machine once the consolidation is complete.”
The GAO Has Previously Criticized the
Postal Service for Lack of Clarity, Criteria and Accountability
The General Accounting Office (GAO) review
in April of 2005 strongly criticized the Postal Service for its lack of
clarity, criteria and accountability in handling consolidations. Some
of these criticisms are valid for the Olympia case as well.
The fact that the Postal Service has
already been criticized for such failures and continues to ignore the
criticism or otherwise make improvements demonstrates that the Postal
Service is unable to make the necessary commitments to transparency and
fairness required. The Postal Service should be required to cease all
consolidations until such time that transparency and fairness can be
insured.
The GAO Report 05-261 “U.S. Postal Service:
the Service's Strategy for Realigning Its Mail Processing Infrastructure
Lacks Clarity, Criteria, and Accountability” can be downloaded at
http://www.gao.gov/new.items/d05261.pdf.
GAO Report -
Executive Summary Excerpt
“Specific
issues related to the Service’s infrastructure realignment strategy
include: (1) the Service’s strategy does not include specific criteria
and processes for eliminating excess capacity, including the removal of
unnecessary facilities and (2) the Service’s strategy is not
sufficiently transparent and accountable, excludes stakeholder input,
and lacks performance measures for results of decisions. The Service’s
limited communication makes it difficult for customers to work with the
Service to achieve a least-cost network for the entire mailing industry,
for Service employees to understand how they may be affected, for
communities to understand how they will be affected, and for Members of
Congress to explain to their constituents what the Service is planning
to do.
To enhance the
Service’s transparency of its decisions related to realigning its
infrastructure, the Postmaster General should establish a set of
criteria for evaluating realignment decisions and a mechanism for
informing stakeholders as decisions are made. To enhance accountability
for these decisions, the Postmaster General should develop a process for
implementing these decisions that includes evaluating and measuring the
results.
In commenting on a draft of this report the
Service concurred with our description of its mail processing and
distribution infrastructure and the major business and demographic
changes that have affected the Service’s operations, but did not respond
directly to our conclusions or recommendations.”
Final Words
The members of the Olympia Local of the
American Postal Workers Union look forward to working with interested
parties in preserving the Olympia Postmark, maintaining service levels
to the community and avoiding any unnecessary disruption to employees.
As postal workers, we believe in the Postal Service. We also know from
experience that postal management sometimes needs to be encouraged to do
the right thing.
For more information contact
Clint Burelson, President
Olympia Local
American Postal
Workers Union, AFL-CIO
PO Box 1953
Olympia, WA
98507
clintburelson@comcast.net
olyapwu@callatg.com
360-970-2965
cell
360-357-6239
home
The union will
provide the following documents, most of which have been mentioned
above, upon request:
General Documents
PO-408, Area Mail Processing (AMP)
Guidelines, April 1995 is a
Postal Service handbook that provides procedures that must be followed
regarding consolidations. Also, contains instructions for worksheets in
conducting studies.
Appendix N to the USPS Transformation Plan
(2002) outlines the procedures
the Postal Service must follow before it consolidates mail processing
plants or closes post offices.
GAO Report 05-261 U.S. Postal Service: The
Service’s Strategy for Realigning Its Mail Processing Infrastructure
Lack Clarity, Criteria, and Accountability
is a General Accounting Office (GAO) report
criticizing the Postal Service for lack of transparency and consistency
in their consolidation procedures.
Documents Pertaining Specifically to
Olympia Consolidation
Postal Service letter dated 9/2/05 from
Seattle District Manager Dale Zinser to Olympia Local President Clint
Burelson informing the union of a study of the total mail processing in
Olympia.
Olympia Local APWU
letter and request for information dated 9/19/05 from Olympia Local
President Clint Burelson to Seattle Human Resources Manager requesting
information on the study.
Olympia Local APWU letter and request for
information dated 10/8/05 from Olympia Local President Clint Burelson to
Seattle Human Resources Manager requesting for the second time
information on the study previously requested on 9/19/05.
Postal Service Study of Olympia and Tacoma
Consolidation released on 11/3/5.
Postal Service letter dated 11/1/05 from
Seattle District Manager Dale Zinser informing the union of the Postal
Service’s decision to consolidate Olympia outgoing processing operations
with Tacoma.
Postal Service letter dated 11/1/05, from
Manager Contract Administration John W. Dockins to National APWU
President William Burrus stating certain mail processing operations in
the Olympia Plant will be consolidated into the Tacoma Plant.
Postal Service bulletin dated 11/1/05
posted on employee time clocks and bulletin boards informing employees
that outgoing mail operations will be moved to Tacoma.
Selected Documents
Regarding 1987 Attempt to Move the Mail
Senate Resolution 1987-8646 adopted by the
Senate April 21, 1987. “Now, Therefore, be it resolved, That the Senate
of the state of Washington request the administration to support the
interests of the present and future citizens of the state of Washington
and preserve the use of the Olympia postmark.”
House Floor Resolution 87-4655 adopted by
the House of Representatives on April 21, 1987. “Now, Therefore, be it
resolved, That the House of Representatives of the state of Washington
request the administration to support the interests of the present and
future citizens of the state of Washington and preserve the use of the
Olympia postmark.”
Newspaper Articles (available through the
“Olympian”)
Olympian
article dated 11/2/05 titled, “Olympia Tradition to Expire,” by Rolf
Boone and Brad Shannon.
Olympian
article dated 11/4/05 titled, “State Offices Face Mail Delays,” by Rolf
Boone. |